BURSA Gold Dinar

General

• What is Bursa Gold Dinar platform?
• Account Opening
• Is the gold I purchased from the BGD platform secured?
• BGD 6th Amendment

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Account

• What if I haven’t received the One Time
• What can I do if I have forgotten my email?
• Can I reuse my old password to renew my password?
• What can I do if I have forgotten my password?
• Can I use landline numbers to register on the app?
• What are the PIN and biometric features for?

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App Availability

• I cannot find the app on Google Playstore.

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Account Security

• What happens if my email address has been hacked and I want to change my registered email?

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About Bursa Gold Dinar (BGD)

• What is Bursa Gold Dinar (BGD)?

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Cash Wallet

• What if I encounter a blank page when I am trying to withdraw?
• My top up and withdrawal transaction details are not reflected on my recent activity.
• What if I am unable to register my bank account details?
• How long does it take to top up my Cash Wallet through bank transfer (DuitNow)?
• What is the minimum amount of gold that can be purchased or sold?
• Are there any transaction limits?

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Device Security and Compatibility

• Is the BGD App available for downloads on rooted or jailbroken devices?

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Fees

• What are the fees and charges for services available on the BGD Platform?
• What fees and service charges may apply when using the Bursa Gold Dinar platform?
• What are the fees and charges for investors to invest on BGD Platform?

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Identity Verification

• What if my bank is not listed for fund top up?

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Investor Portfolio

• Why does the profit/loss indicator change colour (red, green, gray)?
• How do I calculate Profit/Loss?
• What is “Profit/Loss”?

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Geographic Availability

• Which countries can I access my BGD Platform in?

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FATCA & CRS Verification

• What does “US Person” mean?
• What is my tax residency?

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Promotion Code

• What is the promotion code for BGD?

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Redemption

• How do I redeem physical gold?

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Redemption / Buyback

• Can I sell the redeemed BGD coin?

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Registration

• What if I keyed in the wrong bank details?
• What if my bank is not listed?
• Can I change my bank details?

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Shariah-Compliant

• Is the Bursa Gold Dinar Shariah-compliant?

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Security

• Is the gold i purchased from the BGD platform secured?

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